Terms & Conditions
Terms & Conditions
1 – The contents of our website are aimed only for users aged 18 years or above to purchase.
2 – Reservation and special requests conditions:
Please read all these terms and conditions bellow carefully before
booking our services.
By confirming any service with Shinysummer
Unipessoal, you agree to be legally bound by these terms and conditions, as
they may be modified and posted on our website from time to time. These terms
and conditions apply to all transfer services provided by us to you and we
agree that these are the only conditions that will apply.
2.1 – All orders must be placed at least 36 hours in advance of
departure.
2.2 – In your best interest please provide us with the correct flight
time and number as well as your resort and accommodation address. Any changes
in this information must be reported immediately to Shinysummer Unipessoal
or the relevant ground operator and may be subjected to extra costs:
2.2.1 – Before arrival service: Contact Shinysummer
Unipessoal company, via e-mail.
2.2.2 – Locally: Contact ground operator (contacts
are sent by our company via e-mail before arrival).
2.2.3 – Shinysummer Unipessoal accepts no
responsibility and will provide no compensation for the loss of transfer of
arrival/departure flight should the customers not provide the correct flight
time and number and dates of the transfer(s) services. Any changes in this
information must be reported immediately to our company or ground operator. If
the resort chosen by the customer does not match the location of the
accommodation address given, the customer will be held responsible for the
payment of any extra charges to cover the difference.
2.2.4 – SPECIAL REQUESTS: Shinysummer
Unipessoal will endure efforts to assist any request but NO GUARANTEE can
be given. Unless specifically agreed by us in writing – by email – we do not
accept bookings, which are conditional upon special requests being met.
3 –
Luggage (conditions for the arrival/departure’s transfer):
3.1 – All clients should notify Shinysummer
Unipessoal of any extra items before the service, and if not reported, our
company is are entitled to charge locally per item or cancel the booking
without any refund.
The extra items are:
- Luggage;
- Surf boards;
- Golf Equipment;
- Bicycles;
- All other undeclared items.
3.2 – Any excess luggage/golf clubs must be
declared at the time of the booking.
3.3 – We do not accept any responsibility for
carrying undeclared over-sized luggage such as: surfboards, pet’s boxes,
wheelchairs or senior scooters. Shinysummer Unipessoal is entitled to cancel
the service if such situations occur.
3.4 – In the case of undeclared over-sized
luggage or undeclared excess luggage the clients will be held responsible for
covering the additional cost which will be charged locally (local taxes will
apply).
3.5 – Each passenger is allowed 1 items of
luggage with a max. width + length + height = 158cm, and 1 hand bag.
3.6 – Customer’s luggage and personal belongings
are entirely at their own risk and no responsibility can be accepted for loss
or damage.
NOTE: Depending on the size of extra item it
may be that carriage will be provided in an additional vehicle charged locally.
4 –
Payment conditions:
Our payment conditions are sent with confirmation
e-mail. We request prepayment for all our services, we do not provide any
service without it being paid before arrival/transfer(s) services.
Our company provides the prices of services in
Euros only.
5 – Insurance:
It is our compromise that the transfers you purchase from our company
will be performed with reasonable skill and care, in accordance with our
agreement. We reserve the right to subcontract the provision of the transfer(s)
to third parties and in such situations, our liability is limited to ensure
that we use due care and skill in the selection of the third party to provide
the transfer(s).
5.1 – Our company is fully insured, having all
the insurances requested by Portuguese law. All transfers provided are insured
by the local Ground Handling Operator.
5.2 – All transportation has passenger insurance
inside the vehicle. Shinysummer Unipessoal is not responsible for
damages or losses that are not directly linked to our services.
5.3 – It is a condition of booking with our
company that every customer who travels must have adequate insurance cover.
6 – Cancellation Policy:
Customers may cancel their booking at any time by email only.
- For cancellations within 7 days of the transfer(s) date, no deposit will
be refunded.
- 8 – 14 days prior to the transfer(s) date refund value will be 30% of
the cost of the booking.
- Cancellations outwith 15 days of the transfer(s)
date, will be fully refunded the cost of the booking (except the cancellation
fee). All cancellation fees in regards to refunds will be supported by the
clients, charged in the total to be refunded.
6.1 – In the case of clients no-show at the
arrival or departure’s transfer this is non-refundable.
6.2 – All refunds will be made in Euros. We will
not accept any responsibility if the amount refunded does not match the agreed
sum due to bank charges.
7 – Children Policy:
8 – Taxi/minibus service conditions:
The destination and pick-up address on your booking is the address to
which the customers will be dropped-off and picked-up, except if the drop-off
and pick-up place is unknown for example a private house, or situated in narrow
streets where it is difficult or not possible for the minibus to reach. In this
case of unknown drop-off or pick-up places it is the customer’s responsibility
to provide us or the driver/ground operator with the information or map to get
to their accommodation or suitable point where the customer will be dropped-off
and picked-up in a well-known point in their resort/town. The cost of
transfer(s) is from the airport to the stated accommodation on the confirmation
e-mail and return if the service has been purchased. No deviations will be
made.
9 – Service refusal:
Shinysummer Unipessoal reserves the right to refuse transportation to
any customer who is thought to be under the influence of alcohol, drugs or
whose behavior is considered dangerous to the driver, the vehicle, or the other
customers safety. Customers must be suitably dressed, e.g. shirt and shoes
required.
9.1 – Customers are not allowed to drink any
alcoholic drinks on our vehicles.
9.2 – Our vehicles are non-smoking.
10 – Departure transfer instructions:
The pick-up time on the customers booking
confirmation is only estimated. IT IS COMPULSORY AND EXTREMELY IMPORTANT THAT
THE CUSTOMER CALLS TO RECONFIRM THEIR PICK-UP TIME, AS PER BOOKING CONFIRMATION
INSTRUCTIONS. We do not accept any responsibility for customers who have not
confirmed their pick-up time before the departure and then are not collected
and subsequently miss his/her return flight. For the departure transfer the
maximum time you will be required to wait is 30 minutes after the confirmed
pick up time.
12.1 – Shinysummer Unipessoal will use
all reasonable efforts to ensure that our taxi/shuttle minibus are at the
pick-up time confirmed before departure to collect the customers. However,
circumstances beyond our control may delay our vehicle.
The following
situations are example of circumstances out of our control:
a) accidents on the road
b) severe weather conditions
c) vandalism and terrorism situations
d) unforseen traffic jams
e) delays caused by other customers
f) the vehicle being held or delayed by a police
officer
g) unexpected mechanical problems
11 – Complaints:
Please note that Shinysummer Unipessoal is unable to receive any
verbal statement as complaint, and all complaints must be received in writing
with the booking number within 15 days after the transfer(s) date by our
company, and we will endeavor to resolve all queries and complaints within 28
days of notification, when possible.